Shipping policy

 

Types of delivery

ORANGE AMOUR delivers your orders in France and in nearly 50 countries around the world.

Express delivery is free in mainland France (including Corsica).

Also the delivery can be ensured by the Colissimo service of La Poste. A reliable and fast service (48 hours) which will deliver your orders to your home, to your workplace, to the nearest post office. Delivery in mainland France (Corsica included) is € 5,95 without signature or € 7,95 with signature. Colissimo 48H * delivery is free from 100 € of purchase. 

Delivery to other areas of the world is provided by Colissimo & Delivengo, world leaders in shipping. Delivery will be made on D + 1 to D + 12, depending on the country. If you are absent at the time of delivery, the postman will return again the next day. If you are absent again, the package will be returned to our premises. International Express delivery is chargeable, its cost varies depending on the country of destination.

To receive your order as soon as possible, we recommend that you have your orders delivered to an address where you are present during the day (your place of work for example), or to make sure that someone can receive the package for you (your concierge for example), unless of course you have an accessible and secure mailbox.

 

All orders placed before 13 p.m. are processed the same day and shipped the next day at the latest. Except weekends and public holidays.

  

DEADLINES AND PRICES:

FRANCE :
Shipping Express : 1 to 5 working days – price: Free. 
48H Colissimo delivery : 2 working days - price: 5.95 € - Free from 100 € of purchase.
48H Colissimo delivery with signature – price: €7,95
 
EUROPE:
FREE SHIPPING : 3 to 8 working days - price: € 4,95 
Express Colissimo delivery : 3 to 4 working days - price: € 9,95

WORLD:
Standard Delivery: 7-18 working days – price: €7,95
Shipping Express Colissimo : 3 to 5 working days - price: € 24,95


* Delivery times are indicative. They may vary depending on the country.

These fees can be offered to you throughout the year, thanks to our various promotional offers. To receive them, just subscribe to our Newsletter.    

 

TRACKING NUMBER: (France)

We always send an email, with the tracking number. The latter will inform you about the current status of your delivery. 

You can also click on this link to arrive directly on the site of La Poste, on the page https://www.laposte.fr/outils/suivre-vos-envois where you just need to enter your tracking number to find out where your order is.

 

TO KNOW :

Colissimo - without signature

Once the parcel has been prepared by us, it will be delivered to you within an indicative time of 48h, directly in your mailbox. If it is not large enough and you are absent, a notice will be filed allowing you to choose on the Internet a new delivery date within 6 days or recover your package the next day 15h in the post office of your choice.
If you do not express a choice, you will then be able to pick up your parcel at your home post office, within a period of 15 days.
In the event of loss or theft, your package is insured by ORANGE AMOUR.

Follow at any time the delivery of your parcel on www.colissimo.fr  

                     

Colissimo Home - with signature

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days or to pick up your package the next day at 15 p.m. at the post office of your choice.
If you do not express a choice, you will then be able to pick up your parcel at your home post office, within a period of 15 days.
In the event of loss or theft, your package is insured by ORANGE AMOUR.

Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

Colissimo Point Withdrawal (coming soon)
With Colissimo Point Withdrawal you have several withdrawal methods to choose from to collect your package

 

- AT La Poste, you can choose the establishment to which you wish to have your delivery delivered (without a prior visit from your postman at home) from among the 10 post offices available throughout mainland France.
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and / or e-mail. You can then come and collect it within 10 working days. After this time, your package will be returned to us.
Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

- Pickup relay, you can choose one of the 7500 local merchants of the Pickup network, near your home, your place of work or your vacation, to which you want to be delivered
Once the parcel prepared by us, it will be delivered to you within an indicative time of 48h and you will be informed of the availability of your parcel by SMS and e-mail. You can then pick it up within 10 business days. After this time, your package will be returned.
Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

- In Pickup Station locker you can choose one of the 500 automatic withdrawal instructions to have your package delivered. Implement on your journey (station, metro, parking, shopping centers ...) they are accessible 7j / 7 and 24h / 24 (except instructions subject to the opening hours of shopping malls and transport areas) 
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and / or e-mail. The latter will specify your withdrawal codes allowing you to remove your package during 3 business days. After this time, your package will be returned.
Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

Further information

Customers are responsible for paying any customs duties and taxes in their country.

Customers are responsible for the accuracy of the delivery information transmitted to us.

  

* Delivery times are indicative. They may vary depending on the country.

** The prices given in USD and Pound Sterling are not representative, they may vary according to the exchange rate.

These fees can be offered to you throughout the year, thanks to our various promotional offers. To receive them, just subscribe to our Newsletter.    

 

We thank you for your loyalty and the trust you have shown in us.

ORANGE AMOUR