Delivery

 

✔︎ COVID-19 

Rest assured that we are doing everything to provide you with the best customer experience possible. Our site continues to operate, as usual: you can continue to order online and home deliveries are guaranteed, but some of them may see their lead times extended due to delays caused by COVID-19.

Regarding international shipments, you should know that all airports in the world experience large delays in the delivery of mail and that therefore, we can not guarantee the usual times.

Also, we offer a 30-day return period. 

Take care of yourself and your loved ones.

 

✔︎ DELIVERY TYPES 

ORANGE AMOUR delivers your orders in France and in nearly 50 countries around the world.

Delivery in mainland France (Corsica included) is provided by the Colissimo service of La Poste. A reliable and fast service, 48 hours (2 working days announced), which will deliver your orders to your home, to your workplace, to the nearest post office. Delivery in mainland France (Corsica included) is € 5,95 or free from € 60 purchase. This delivery method is available with signature at a price of € 7,95. 

 

Delivery to other areas of the world is provided by Colissimo, world leaders in shipping. Delivery will be made on D + 1 to D + 12, depending on the country. If you are absent at the time of delivery, the postman will return again the next day. If you are absent again, the package will be returned to our premises. International Express delivery is chargeable, its cost varies depending on the country of destination.

To receive your order as soon as possible, we recommend that you have your orders delivered to an address where you are present during the day (your workplace for example), or to make sure that someone can receive the package for you (your concierge for example), unless of course you have an accessible and secure mailbox.

All orders placed before 13 p.m. are generally processed the same day and shipped the next day at the latest. Except weekends and holidays.

At the moment, due to a very high number of orders, their processing can take up to 48 hours or even 72 hours. Please accept our apologies.

Colissimo orders are not processed on weekends. Colissimo does not pick up orders on weekends. 

 

✔︎ DEADLINES AND PRICES 

FRANCE :
Express delivery : 1 to 5 working days – price: Free. 
48h Colissimo delivery * : 2 working days - price: 5.95 € - Free from 100 € of purchase.
Colissimo 48 * delivery with signature: 2 working days - price: 7.95 €
 
EUROPE:
FREE SHIPPING : 3 to 8 working days - price: € 4,95 
Colissimo delivery : 3 to 4 working days - price: € 9,95
Chronopost delivery : 1 working day : price: €39,95

WORLD:
FREE SHIPPING : 7 to 21 working days - price: 5.95 €
Colissimo delivery : 3 to 5 working days - price: € 24,95
 

*Delivery times are indicative. They may vary according to periods and countries. Up to 50 gr, it is even better to choose Standard Express delivery, generally faster than a Colissimo 48h* which in any case only works from Monday to Friday. 

Delivery costs can be offered to you throughout the year, thanks to our various promotional offers. To receive them, just subscribe to our Newsletter.    

 

✔︎ TRACKING NUMBER 

We always send an email, with the tracking number. The latter will inform you about the current status of your delivery. 

You can also click on this link to arrive directly on the site of La Poste, on the page https://www.laposte.fr/outils/suivre-vos-envois where you just need to enter your tracking number to find out where your order is.

 

✔︎ TO KNOW 

An order processed does not necessarily mean sent. It is first listed as processed when it is saved and ready. Then, (the same day or the next day), it is sent. 

 

Colissimo - without signature

Once the parcel has been prepared by us, it will be delivered to you within an indicative time of 48h, directly in your mailbox. If it is not large enough and you are absent, a notice will be filed allowing you to choose on the Internet a new delivery date within 6 days or recover your package the next day 15h in the post office of your choice.
If you do not express a choice, you will then be able to pick up your parcel at your home post office, within a period of 15 days.
In the event of loss or theft, your package is insured by ORANGE AMOUR.

Follow at any time the delivery of your parcel on www.colissimo.fr  

                     

Colissimo Home - with signature

Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days or to pick up your package the next day at 15 p.m. at the post office of your choice.
If you do not express a choice, you will then be able to pick up your parcel at your home post office, within a period of 15 days.
In the event of loss or theft, your package is insured by ORANGE AMOUR.

Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

Colissimo Point Withdrawal
With Colissimo Point Withdrawal, you have several withdrawal methods to choose from to collect your parcel.

 

- AT La Poste, you can choose the establishment to which you wish to have your delivery delivered (without a prior visit from your postman at home) from among the 10 post offices available throughout mainland France.
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and / or e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us.
Follow at any time the delivery of your parcel on www.colissimo.fr                        

 

Further information :

Customers are responsible for paying any customs duties and taxes in their country.

Customers are responsible for the accuracy of the delivery information transmitted to us.

 

We thank you for your support and the trust you place in us.

ORANGE AMOUR.

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