Conditions of use

 

Our policy of protection of your personal data makes it possible to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and meet your expectations.

In order to respect your trust, ORANGE AMOUR, we primarily guarantee respect for your personal data, as well as the confidentiality of our customers (hereinafter “Your data”). For complete transparency towards you, in order to guarantee secure use of our ORANGEAMOUR.FR website in all its available versions and related applications (hereinafter the “ORANGEAMOUR.FR Site”), we provide the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and the non-alteration of your privacy and your data, across all of our platforms.

Our policy and ourselves guarantee that all necessary precautions to protect all of your data and against its disclosure, loss or alteration are taken. This is why we put at your disposal all the elements allowing you to easily understand our way of processing your data. These data will only be kept for the time necessary for the management and processing determined. You can of course, at any time, have access to your data and modify them, since they will be available on your personal spaces on the ORANGEAMOUR.FR site. For these purposes, we endeavor to take all necessary steps in order to be in compliance with applicable data protection law.

So, here, the undersigned ORANGE AMOUR undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulation and French law in matters of protection of personal data, by providing you with information concerning the existence and the methods of processing of data here applied (paragraph 3), the rights you have about your data, as well as by applying these rights ourselves (paragraph 6 and 10). All information relating to possible transfers to a third country or recipients is also made available, as well as the storage time of the data collected (paragraph 5) and security measures (paragraph 9).

 

1. WHO ARE YOU?

When we refer to "you" in this Privacy Policy, it is simply because it is directly linked to you and concerns you as a customer of ORANGE AMOUR, if you have placed an order on the ORANGEAMOUR.FR site, a customer of ORANGE AMOUR if you have created a customer account for yourself but have not ordered any products or services, or if you have browsed as a visitor on the ORANGEAMOUR.FR site without having created a customer account or having placed an order.

 

2. WHO ARE WE?

ORANGE AMOUR is managed by the SASU MAGDALENAE, whose head office is temporarily located at 126 Rue Legendre, 75017, Paris France. ORANGE AMOUR publishes the ORANGEAMOUR.FR Site and implements, as such, various processing of your Data as data controller.

 

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the ORANGEAMOUR.FR site using cookies, if you create a customer account on the ORANGEAMOUR.FR site, that you order one of our products or services or accepted to be a member of our newsletters (SMS, e-mails).

Your personal data is used to facilitate your browsing on the ORANGEAMOUR.FR site, as well as to offer you a more personalized experience. We can thus process your orders as well as possible, provide payment in several installments, avoid fraud, make the necessary refunds, and manage your customer reviews. 

3.2. Your browsing on the ORANGEAMOUR.FR Site. In order to allow you to browse the ORANGEAMOUR.FR site, we process your data with your consent as a legal basis. 

3.3. Processing your orders

To be able to take care of your orders and process them, we use your data.
The use we make of it is used to manage mediation, customer relations (and that through social networks), our after-sales and distance sales service, our actions relating to the management of marketing and commercial prospecting. for the ORANGEAMOUR.FR site, as well as for the management, deliveries and transport of orders. The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data. The legal obligation to ORANGE AMOUR is the legal basis for processing, with regard to the management of product recall. Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.  


3.4. Payment in installments

For orders affected by payment in several installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank data. 

3.5. Customers' opinion

To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the site ORANGE AMOUR we use your data on the legal basis of your consent or legitimate interest.  


3.6. Collection of payments and fight against fraud

In order to allow the collection of payments and the fight against fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties and the legitimate interest of ORANGE AMOUR, as the controller, are the legal bases for this processing. 


3.7. Management operations of the advertising management of ORANGE AMOUR. The advertising management operations of ORANGE AMOUR are managed through the use of your data. This will make it possible to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and studies of advertising campaigns, update the prospecting files of the organization in charge of management of opposition to canvassing by telephone, solicitations, the setting up of our contests and lotteries or any other operation for promotional purposes except online gambling. The legal bases of the mentions mentioned above are the consent of the user or the legitimate interest of ORANGE AMOUR.

 

4. WHERE DO YOUR DATA GO?

Your data is transmitted to several internal departments of ORANGE AMOUR. They are not sent to third parties, except in the situations specified below: In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-service. sale, delivery, IT development, site management or even the provision of guarantees or insurance. 

For setting up payment in x installments, your data can be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or the experience of or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising management of ORANGE AMOUR is managed, thanks to your data, to clients of the advertising sales company and advertisers.

 

5. RETENTION OF DATA

The data that collects ORANGE AMOUR are kept only for the time and the assistance necessary for setting up and carrying out the operations mentioned in paragraph 3 of our personal data policy. We keep certain data collected by ORANGE AMOUR. In current archives for prospects, for 3 years from the last contact of the client (they can therefore be consulted by the services of ORANGE AMOUR). We do not perform intermediate archiving of this data (with regard to data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules). Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the conservation in current archives. The same is true for customers. Regarding bank data, they are archived in current archives for the duration of the validity of the bank card (plus one day). There is no intermediate archiving carried out for bank data.

Cookies and their use and time are detailed in paragraph 7 of our policy.


6. EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification and rectification of your Data.

6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this you must challenge the accuracy of your personal data during the time required for us to verify the compliance of the latter. Or, in the event that you consider that our use of your personal data is unlawful and that you request a limitation of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3 but that your data is still useful for the establishment, exercise or defense of your legal rights, in the event where you decide to exercise your right to object during the time required for the verification to determine whether the legitimate reasons we are pursuing outweigh yours.

6.3. You have the right to request the deletion of your Data.
If you require the deletion of your personal data, ORANGE AMOUR will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.

6.4. You have the right to demand the exercise of your right to oppose processing operations used for the purposes of commercial prospecting.
In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by browsing directly on the contact page of the ORANGEAMOUR.FR site. In the event of prospecting by SMS, it is possible to unsubscribe by sending the message "STOP SMS" to 36007 by SMS, or by browsing the contact page of the ORANGEAMOUR.FR site.

6.5. You have the right to transmit post-mortem prerogatives concerning the conservation, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs can communicate with ORANGE AMOUR in order to be able to have access to the uses of these data and to allow an "organization and settlement of the estate of the deceased" and / or to close the account on the site and / or request that the processing of personal data not be continued. You can also request that your data not be communicated to a third party in the event of death.

6.6. You have the right to claim your right to portability.

6.7. You have the right to revoke your consent concerning the performance of processing operations based on this legal basis. Important clarification: If you decide to revoke your consent, this cannot have an effect on the lawfulness of the uses made before your withdrawal of consent. 6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your identity document and postal address) to the data protection delegation of ORANGE AMOUR by e-mail to info@orangeamour.fr and / or by post to ORANGE AMOUR, 126 Rue Legendre, 75017, Paris, France. Within a maximum period of one (1) month after the date of receipt of the complaint, we will send you a response.

 

7. COOKIES

7.1. What is a cookie ?

When you browse a website like the site of ORANGE AMOUR, this one can then, according to your choice, insert on your receiver (computer, telephone or tablet), by the means of your navigator, a text file. This text file is called COOKIE. This cookie then allows the website as ORANGE AMOUR, during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit. Only the issuer of a cookie may read or modify the information contained in this cookie.

7.2. What are cookies used for at www.orangeamour.com?
We can classify different types of cookies by categories. Some are issued directly by ORANGE AMOUR and its service providers, but some sometimes come from third-party companies. 

7.2.1. Cookies issued by ORANGE AMOUR and its providers There are several categories of cookies that can be found on your transmitter when you browse our website.

7.2.1.1. "Essential" Cookies

In order to have access to our site, "essential" cookies are necessary, they are used for example to be able to place the order.
If they were not present, you could have problems navigating the site and be unable to place an order. 
“Essential” cookies also allow ORANGE AMOUR to follow its activity. They can be inserted on your transmitter by ORANGE AMOUR or by its service providers. 7.2.1.2. "Analytics and Personalization" Cookies

"Analytics and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, we will be able through them to better target your expectations as well as adapt our offers and maximize the organization of our site. 

7.2.1.3. "Advertising" cookies

Advertising cookies are displayed in the spaces reserved for advertising on our site. The advantage for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements relevant to you.
For this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests of the moment, through your recent browsing history on other sites.
This is to avoid showing you advertising content that is of no interest to you. At the same time, ORANGE AMOUR prefers to see its offers and advertisements shown to users who will be interested in them. The advertising content offered may contain cookies issued by ORANGE AMOUR or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policies for this. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site

While browsing our site, we may include computer applications from a third party to it, in order to offer you the possibility of sharing content and / or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks. 
These social networks can then identify you through these buttons even if you have not used them while browsing the site. It is possible for them to do this if during your last navigation on the site you were in parallel connected or active on your transmitter to your social network. We have no control over the uses they use or the data they have.
In order to learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy for the aforementioned social networks, click on the social network of your choice: 

Facebook: https://fr-fr.facebook.com/privacy/explanation 
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr

Regarding our advertising management, we remind you, as mentioned just before, that all of our advertising spaces may contain cookies from third parties (advertising agent behind the advertising presented, third-party advertising providers, etc.). 
They can therefore with these cookies and during the time prescribed for their validity, offer advertisements in the places made available for third party advertisements, identify the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums owed to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary. 

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.). Your navigation software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not cookies on your transmitter.
However, if you choose to accept the registration of these cookies on your transmitter, then, during your visits to sites or content with cookies present, these will be automatically registered on your transmitter.
Depending on your preferences, you can choose to activate a reminder asking you if you accept or refuse cookies before their potential registration, or refuse each time this cookie registration on your issuer.
However, it is important to emphasize that the choices you will make during this setting may be able to modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as to order on our site by example).
In the event that you would prefer to refuse these cookies on your transmitter or delete those already registered, we decline any responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to register or record. '' have access to cookies which are used for their operation.

7.3.1. How to choose your options according to your browser?

You have different options and possible choices available depending on your browser. In order to have more, you can consult the help menu of this one.

Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies 

Safari ™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies 

Opera ™: http://help.opera.com/Windows/10.20/fr/cookies.html 


8. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is kept within the European Union. 
However, when our providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we do the necessary so that this data sharing is done in accordance with the adjoining regulations and that the protection of your privacy and your fundamental rights is guaranteed (with for example, the use of contractual clauses of the European Commission).
The data protection delegation can, if you request it, give you more information about the data transfer.  

 

9. SECURITY MEASURES

Thanks to the technical and organizational measures that we take, we can guarantee a level of security in accordance with the risks for the rights and freedoms of individuals with regard to the points mentioned in point 2. For this, we take into account the 'origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the risks identified.
In addition, we are up to date with the security standard of the PCI DSS payment card industry, which translates our commitment in terms of security.

 

10. PROFILING AND AUTOMATED DECISION

Due to the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All this is essential for the conclusion or execution of the contract which binds you to us.
This is how we can offer and perform customer identification automation and “4 x payment”. The foundations of this operation are attached to the analysis of various variables concerning the type of products, the services ordered or the customer profile.
If the risk is assessed with these statistics as being too great (fraud / unpaid), then this method of payment will not be offered. 
However, if you wish, you can obtain human intervention although the decisions are automated, you can thus give your opinion and / or oppose the automatic decision.

 

11. POLICY UPDATE AND REVISION

Our personal data policy will be updated whenever necessary in order to always comply with the regulations applicable to the protection of your data (at least every three (3) years).  

 

We thank you for your support and the trust you have placed in us.

ORANGE AMOUR.

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