F.A.Q

At ORANGE AMOUR, the customer is KING ... You are a QUEEN!

Commitments ORANGE AMOUR

✔︎ A BRACELET. A TREE. 

We are very proud of our association with ONE TREE PLANTED !

ONE TREE PLANTED is a non-profit organization dedicated to global reforestation. Their mission is to reforest the planet, one tree after another.

Your act helps plant a tree. It is that simple. For each bracelet sold, ORANGE AMOUR plant a tree. For each bracelet purchased, YOU PLANT A TREE!

ORANGE AMOUR pledged to plant 1000 trees to start this partnership, the last months of 2020, mainly on the African continent, in the most needy forests of Kenya.

For the year 2021, we will have planted nearly 2 trees in the forest. Amazonian, and we hope to double this figure for the year 500.

And, always, in the Amazonian forest* that you have chosen.

*The concept being to plant these trees, each year, on a different continent, and for this year 2022, you had to choose between 4 forests, that of Costa Rica, Indonesia, Ivory Coast and finally once again that of the Amazonian forest. 

Logo This product plants one tree 

 

✔︎ WHAT ABOUT THE CERTIFICATES FOR PLANTED TREES?

For each bracelet purchased, you plant a tree, and for each tree planted, you receive a certificate. The latter is dated with the number of trees planted thanks to the number of bracelets you have purchased. If you purchased 3 bracelets, you will receive a certificate for 3 trees planted. 

You can offer these certificates with your bracelets to the person of your choice, it's an excellent gift idea. To do this, simply provide us with the name(s) of the person(s) you wish to appear on your certificates.

☞ Note that it takes an average of 6 to 72 hours to receive the certificates. 

*To receive your certificate, you must enter an email address in your order.

Certificate ONE TREE PLANTED 

 

✔︎ ALL TOGETHER FOR THE PLANET. 

 

✔︎ WHAT IS YOUR INVOLVEMENT IN THE FIGHT AGAINST BREAST CANCER?

If the communication actions are carried out once a year during the campaign " Pink October », for the prevention and early detection of breast cancer, the disease does not experience seasonality. The ravages are daily.

ORANGE AMOUR campaigns for awareness and a daily fight both in terms of prevention and to provide courage and positivism to women affected in their flesh.
ORANGE AMOUR lends its support to the association PINK RIBBON, www.cancerdusein.org, which fights against breast cancer.

From now on, every year, from October 1st to October 31st, we offer a limited edition of our bracelets with one word, only one: OVERCOME.

A militant act, an act of love, an act of rebellion, a message of war against disease.

The “Pink October” pack consists of a stainless steel bracelet engraved with the affirmation WIN and covered with 18k rose gold plating, 2 pink ribbons (pink bows), a pink jewel polish and its pouch ORANGE AMOUR with pink ribbon, all sent in its gift wrapping with the possibility of adding a personal note and accompanied by the RUBAN ROSE brochure, with everything you need to know about breast cancer.

For each pack sold, ORANGE AMOUR donates 20% to the RUBAN ROSE association.

Thanks to the participation of each and everyone, to the small cents that make great rivers, the association PINK RIBBON also actively participates in the funding of Cancer Research, and it works!

Not a single year since 1994 has the famous pink ribbon been displayed everywhere.

If breast cancer is hidden and sneaky, the will to win is displayed in pink letters throughout France, on social networks, in magazines ...

Today, a small partner with our small contribution, we hope to quickly become a solid ally and provide substantial help to those who lead the fight all year round.

PINK RIBBON logo

 

✔︎ BRACELETS ORANGE AMOUR ARE THEY RECEIVING A BLESSING?

At the request of some of our customers, we made the choice that our bracelets henceforth receive, a traditional ritual of blessing, originating in the island of Bali. This ritual will be performed several times a year, and we will regularly share photos and / or videos in order to involve our subscribers and customers, who so wish. 

Blessing Ceremony 

 

✔︎ CAN I CONTACT YOU BY PHONE TO PLACE MY ORDER?

Absoutely. We will take the necessary time to accompany you step by step, until you are completely satisfied. 

☎︎ CUSTOMER SERVICE: +33 (0) 1 73 70 17 57

 

✔︎ WHAT ARE THE ACCEPTED MEANS OF PAYMENT?

We accept all known major cards, VISAMASTERCARDAMEX. You can also pay with the "Express Checkout" thanks to Apple Pay et PayPal*

*No need to have a PayPal account to pay with PayPal. 

Payments are secure. 

Payments logos

Additionally, you have the possibility to pay for all your purchases in 3 times and without any fresh, with ALMA.  ALMA +++ Logos

Installment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.

Amount of purchases

  • P3X: Only purchases between €50 and €2 are eligible for payment with Alma.

By paying in 3 instalments with Alma, the Customer does not pay any fees.

Alma is the electronic payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.

Termination

Any termination of the T&Cs which bind the Seller and the customer, entails the termination of the T&Cs between Alma and the customer.

ALMA logo

With Alma, we offer you the possibility of spreading your payment by paying in several instalments. It's simple, secure and free of charge! If you don't know Alma, go to https://getalma.eu/customers

How does it works?

- Choose Alma at checkout. You can pay in 3x
- Simply enter your bank details as for a classic payment.
- The validation of your order is instantaneous.
- You will then receive an email with the payment schedule and then a reminder 3 days before each due date.

Conditions of eligibility :

- This type of payment is available for all orders between € 50 and € 2000
- Cards accepted are cards issued in France, visa, mastercard and Amex.
- Prepaid, virtual and systematic authorization cards are not accepted.

What are the conditions for paying in installments?

  • Payment in installments is eligible for baskets ranging from 50€ to 2000€
  • Cards accepted are cards issued in France such as Visa, Mastercard and American Express.
  • Prepaid and virtual cards and cards with systematic authorization are not accepted

I want to pay in installments, how do I do this?

On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. Here you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and then a reminder email 3 days before each deadline.

Is payment in installments with Alma secure?

Alma systematically performs a 3D Secure verification to confirm that you are indeed the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, in order to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.

I want to be reimbursed, but I paid in several installments with Alma, what should I do?

Alma is our payment partner, but he cannot have access to the management of our orders. If you wish to cancel your order, obtain a refund or a commercial gesture, we invite you to contact us at the following address: support@orangeamour.fr

You have more questions ? Feel free to visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at support@getalma.eu

 

✔︎ WHAT ARE YOUR DELIVERY TIMES? 

By choosing delivery Express (Priority Letter with follow-up), free shipping, we deliver to you within 1 to 5 working days, for France, and from 3 to 7 working days, for shipments within Europe and up to 12 or more internationally. After processing your order. Processing carried out under a maximum delay 24 / 48h, or even a little more during busy periods, such as Christmas, Valentine's Day, Mother's Day, Pink October, holidays, etc. 

By choosing delivery 48h Colissimo *, offered from 100 euros of purchase, we deliver to you in France, under 2 working days. (Deadline communicated by La Poste and not guaranteed)

For each order, ORANGE AMOUR sends you a shipping notice email, including, among other things, information such as the tracking number, which will allow you to be informed day by day of the progress of your delivery, as well as a summary of your order. 

For more information on prices and delivery conditions, please consult the page Delivery

SERVICE LOGOS 600 

✔︎ IS THE DELIVERY PAYABLE? 

Delivery Express is offered for France.
Delivery 48h Colissimo * for France is €5,95 is free from €100 of purchase. And Colissimo 48h * with signature : 7,95 €.

For more information on delivery conditions and prices, please see the page Delivery

 

✔︎ DO YOU SHIP ALL OVER THE WORLD?

Yes, absolutely. We ship worldwide. Depending on the country of destination and the delivery method, the time may vary from 3 to 12 days, or even more for some countries. You will receive an order confirmation email in which you will find the expected delivery time, as well as a tracking number to follow the evolution of the latter. 

For more information on delivery conditions, please see the page Delivery.

 

✔︎ DO YOU PROVIDE A TRACKING NUMBER?

Yes absolutely, we always send email with tracking number when confirm to ship. The latter will inform you about the delivery time and its current status. 

In addition, we follow the evolution of each order until its delivery.

For more information on delivery conditions, please see the page Delivery

 

✔︎ I HAVE NOT RECEIVED MY ORDER?

If your order is listed as delivered on the La Poste, but you have not received the latter, we will contact La Poste immediately to investigate. This investigation will reveal its conclusion within 5 days and following the latter, either your order will be returned to you, or we will try to compensate you in the best possible way. 

For international shipments: we apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and new restrictions due to COVID. You can, however, track your order and see where it is at any time, thanks to its tracking number. If you still feel you need assistance in tracking your package, please contact us via our page Contact, or by e-mail to the following address: support@orangeamour.fr ou info@orangeamour.fr

We strive to respond within hours of receiving your message, during the day, from 10 a.m. to 19 p.m. 

And of course you can call our CUSTOMER SERVICE at: +33 (0) 1 73 70 17 57 Monday to Saturday, 10 a.m. to 19 p.m. 

   

✔︎ IS THE RETURN FREE?

Absolutely ! Returns are free within 30 days. You receive a postage-paid envelope with tracking number. 

For more information, please read more on our page Return, Exchange and Refund.  

Returns are made to our logistics center:

ORANGE AMOUR 
6, rue de la Chapelle
92500 Rueil-Malmaison

 

✔︎ DO YOU HAVE A REFUND POLICY?

Of course ! We do our best to resolve any issues our customers may have with their items. If you still wish to receive a refund on your purchase, we can of course accomplish the latter, in the event that the appeal is made within the 30 days according to the date of the order.

For more information, please read more on our page Return, Exchange and Refund.  

  

✔︎ ARE YOUR PRODUCTS UNDER WARRANTY?

Yes, all of our bracelets are guaranteed 1 year and for life against any breakage. 

  

✔︎ WHAT ARE THE MATERIALS?

Our bracelets are made in 316 L stainless steel, hypoallergenic, lead free and tarnish resistant. Stainless steel is fully recyclable.

Part of the process of making a bracelet is done by hand. 

We love enduring jewelry. The first advantage of stainless steel jewelry is the irreplaceable, indestructible and unchanging quality of its alloy. Thanks to its composition containing more than 10,5% chromium, this type of steel is stainless. Truth be told, it won't rust. These are jewels on which time has no effect*. They are sturdy and water resistant. You can fully wear your bracelets while taking a shower, except for bracelets with ink, for which it is preferable to remove them.

You have sensitive skin. You tend to react to silver, gold, or costume jewelry. Choose anti-allergic steel jewelry. Last detail, and not the least, stainless steel is fully recyclable !

The models color gold, matte gold et rose gold, are made of the same strong and tarnish resistant material, and are 18 & 24 karat gold plated. With proper care, gold plated products will last a long time. Note that a bracelet has an average lifespan of two years, after which you may notice, among other things, a loss of shine...

   

✔︎ WHICH MAINTENANCE TO PREFER? 

Your wristband ORANGE AMOUR is tricky. Cleaning it requires special attention. It is therefore recommended to follow the instructions that follow.

To clean, wipe with a soft cloth. (like the one supplied with your wristband). Avoid frequent contact with chemicals, such as detergents, bleach, perfumes, etc. The bracelets are made of stainless steel, resistant to tarnishing and corrosion. But, adding ink to most of them makes them more delicate. 

Remember to remove your bracelets before swimming or exercising. Do not wear them in spas or swimming pools...

 

✔︎ WHAT TO DO IN CASE OF SIGNS OF WEAR?

These can appear more or less quickly, more or less two years. Alterations due to external influences such as scratches or the like are normal wear and tear phenomena and do not constitute a material defect!

The use of the bracelet inevitably causes a deterioration of its surface (traces of wear due to wearing).

Please note that existing engravings may fade over time.

However, note that on the majority of bracelets on which the messages are engraved, ink is added. Alas, ink is not an indelible substance and it is a reality that no one can change. One or more letters of your mantra may therefore disappear over time.

Of course, if you ever encounter this problem, we will exchange your bracelet immediately and unconditionally. (within 1 year of warranty)

Where possible, Take off your bracelets before doing the housework, the dishes or doing garden work, or before playing sports or taking a bath or shower. We advise, among other things, to avoid wearing your bracelet during manual work with cleaning and/or chemical products. Perfume can dull the luster of the bracelet and reduce its shine. We suggest you apply your perfume and other cosmetics before putting on your bracelets. Bracelets can be buffed with a chamoisine to revive their shine.

You should know that this process, which consists, by simplifying, in adding ink, after having engraved the mantra on the bracelet, is still recent, and like all new things, improvements are yet to come. 

Either way, we count on your indulgence.

 

✔︎ TIP:

One day you notice that you have lost a letter or even several. Again, this can happen, and as a result, all the letters could also fade. In this case, you can try to remove the remaining letters to obtain the same bracelet, but with an engraving without ink. More sober, but just as beautiful and timeless, even more chic! :-)

The technique is quite simple: just use nail polish remover. That should allow the remaining ink to exit.

Know that in any case, if you are within the warranty year, you will receive a new bracelet.

Here is a photo of several bracelets, on which the remaining letters have been erased. 

Photo wristbands without ink

 

✔︎ IS YOUR PACKAGING ECO-FRIENDLY? 

Absolutely ! All of our packaging is fully recyclable, whether transparent gift bags, small cardboard boxes, pouches or rigid gift boxes. 

Our boxes come from forests in which no more trees are cut than they can reproduce. 

FSC certified products® / FSC Mix 70%

The FSC brand® ensures that all materials come from an FSC forest®, in which no more trees are cut than the forest can reproduce. This means better protection of the life of flora and fauna, and that all foresters receive proper training, safety equipment and a living wage.

Contribute to a better environment with eco-friendly packaging.

Eco-friendly logo 

✔︎ THE BRACELETS ORANGE AMOUR DO THEY FIT ALL WRIST SIZES?

There is only one size, unique and adjustable. Bracelets ORANGE AMOUR are fully adjustable and fit most wrist sizes. They won't fall out if fitted properly. They are even suitable for the wrists of teenage children. One and the same bracelet for the whole family! We designed them to be delicate, lightweight, comfortable and durable, so you can wear them every day and on any occasion.

☞ For a wide wrist, pull simultaneously on both ends to avoid deforming the bracelet. To tighten it, same principle, bring an equal pressure on each extremity towards the interior. Better yet, wrap your bracelet with your thumb and index finger, and tighten. 

Tighten or open a bracelet

  

✔︎ IS THERE A RISK THAT MY BRACELET WILL BREAK WHEN I ADJUST IT?

Bracelets ORANGE AMOUR are very robust, they are designed to be worn every day. We guarantee that your bracelet ORANGE AMOUR will not break when adjusting. It is also guaranteed for life against any breakage.

 

 

✔︎ HOW DO GIFT CARDS WORK?

Can a gift card be used more than once?

Yes, provided there is a balance left on the card.

Can I use more than one gift card to make a purchase?

Yes. A customer can redeem another gift card during payment.

Can a gift card be used to purchase a gift card?

No, you cannot use a gift card to purchase another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are deducted from the final order total, which includes shipping and taxes.

Can gift cards be used with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you cannot reload a gift card.

How can we check our balance?

You just need to request it from customer service.

How do I access gift cards that have been misplaced or never received?

You can click on Resend gift cards (Resend Gift Cards) from your order confirmation email. 

How do you share a gift card on social media?

Social media platforms may allow you to share gift card products through the product link in your online store. Customers can then purchase a gift card from your online store and receive a gift card code.

 

 Rating Reviews

✔︎ HOW DO THE REVIEWS WORK?

We chose the platform judge.me, to manage this process. 

There are two ways to leave a message:

- Either by responding to the requests for advice that you receive a few days after your purchase. The latter is very easy to complete, just click on the number of stars you want to give us, which ranges from 1 to 5, 5 being the best rating, and write a comment on your feelings. this method allows you to have the "Verified" badge which proves that the opinion is authentic and that it does not depend on us. No cheating possible. 

And, by the way, you may have noticed, we have a rating of 4,9/5, which means that our customers are completely satisfied, both with our products and with our service. 

Note that 100% of reviews received and verified are published. No filtering is performed. 

- Either go directly to the site and write your opinion. You will find these spaces, for example, on every product page. But, unlike the requests sent, with this method, your review will not have the badge verified, which means that it can have been written by anyone, even by us. 

If you want to read customer reviews, just go to the vertical tab on the left of your screen window where it says "Testimonials". You can also see some of them still on the homepage in the carousel, but these are just a sample of the best. 

You can see the Judge.com buttons at the bottom of the home page which summarize our position well. 

Medals reviews

 

✔︎ WHAT IS AN AFFILIATE? 

We have created the “Affiliate Program” page for you!

Are you a blogger, influencer…? Or you just love our brand. You want to become an Affiliate ORANGE AMOUR and supplement your ends of the month, or simply let your loved ones benefit from your discovery accompanied by a reduction.

If the answer is yes, be confident! Register now !

Thanks to Affiliate status, you will be the priority of a personal code, which will allow you to share with all your friends & followers, a -20% reduction all over our site! (Offer cannot be combined with any other promotion)

With this code, you will be paid a 10% commission on all orders made with it! Commission that we pay you via PayPal or with a classic bank transfer, within 7 days of the order, or, every 20€, 50€, 100€, etc. It is to be seen together. Minimum of 10€ for transfers. 

It is without any commitment, nor any conditions! You can stop being an affiliate at any time! There is nothing to do.

To do this, simply register on the "Affiliate Program" page in the bottom menu. You will be able to create your personal code immediately and you will be ready to start...

Good luck! 

 

✔︎ ADDITIONAL QUESTIONS?

You can ask them daily, by sending us a message via the "Contact" page, to which we will respond within 6 to 12 hours maximum.

You can also call our CUSTOMER SERVICE : +33 (0) 1 73 70 17 57 (Monday to Saturday, 10 a.m. to 19 p.m.). 

Send an email : support@orangeamour.frinfo@orangeamour.fr

Or via our Instagram page @orange_love or Facebook @orangeamourFR

We strive to respond within hours of sending your message, during the day, 10 a.m. to 19 p.m. 

We love our customers and strive to provide the best personalized support.

We thank you for your support and your trust in us.

ORANGE AMOUR

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